At Heatherwood Health Care our first priority is always the safety of residents, colleagues and visitors in our homes. With the annual threat of norovirus or influenza our home managers are already well versed in infection control and have clear processes in place to prevent and contain infections among both residents and team members. However, we are not complacent about the coronavirus outbreak or the potential risks it may pose for older people.
We want to reassure you that, whilst we are doing our best to keep care home life as normal as possible for residents, we are continuing to assess the situation nationally and locally, and to put in place measures to reduce the risk of the virus inadvertently being brought into the home.
Visiting is permitted at this moment in time. This is both for loved ones/family members, contractors and healthcare professionals.
We have visiting protocols that need to be adhered to. Ad hoc visits can't be allowed at this time. All visits to the homes must be booked in advance.
There is robust compliance with guidance on IPC procedures, including isolation,
Good maintenance of PPE supplies and appropriate engagement with local IPC
● Regular testing of staff and residents (as per guidance) is happening and there is proactive liaison and action taken as soon as possible if positive results are received by staff or residents.
New care enquiries
We are accepting admissions, though there is a strict protocol pre-admission and those looking for care should contact our care support team at 020 3744 0853
We may still be recruiting for the home. If you are scheduled for an interview for this home, please contact the person who arranged your interview for further details.
While we will do everything we can to maintain this information, please call the home before you set out for your visit, just in case anything has changed. This information should be considered in conjunction with information about the virus from Public Health England.
Please see below our Covid-19 documentation
March 2018 To the Team, We would just like to say this is one of the best nursing homes we have been in. Karen & Ollie (R201) London Ambulance Service Well DoneLondon Ambulance Service
November 2017 "When we first visited, we knew this was the right place for Mum, she's settled and comfortable, Diana and her teem are really caring. It's a small cosy home, just what we were looking for, nephew of residentBarry
October 2017 "Emilyn helped us from start to finish, a breath of fresh air in our time of need. - cannot fault them" Jessica (Daughter of resident).Claire
February 2018 "Thank you Emilyn for everything you've done, care is excellent, food's amazing, and my aunt and all our family, are always greeted with plenty of smiles, and cups of tea!!! Daughter of ResidentSophia
February 2018 Hi, just wanted to say a big thank you to Drewzel and Aurea, they really look after Henry very well indeed, Nothing is to much trouble, and thanks for all those cups of tea!!! (Richard, brother of resident)Richard
February 2018 A quick note to say thank you to Jewin and Diana, for their understanding, at this very difficult time. A lot of anguish on our part, but they both put our minds at ease, a good team, really happy that Aunty is at Heatherwood. (Niece of Resident)Hailey