Coronavirus Information

Coronavirus information

At Heatherwood Health Care , our first priority is always the safety of residents, colleagues and visitors in our homes.  With the annual threat of norovirus or influenza, our home managers are already well versed in infection control and have clear processes in place to prevent and contain infections among both residents and team members.  However, we are not complacent about the coronavirus outbreak or the potential risks it may pose for older people.

We want to reassure you that, whilst we are doing our best to keep care home life as normal as possible for residents, we are continuing to assess the situation nationally and locally, and to put in place measures to reduce the risk of the virus inadvertently being brought into the home. 

Visiting in Care Homes

Visiting is permitted at this moment in time. 

If you feel your personal circumstances warrant a visit, please contact the home manager before you travel to the home.

There is robust compliance with guidance on IPC procedures, including isolation,

good maintenance of PPE supplies and appropriate engagement with local IPC

training initiatives

● There is good evidence of compliance with safeguarding duties

● Regular testing of staff and residents (as per guidance) is happening and there is

proactive liaison and action taken as soon as possible when positive results are

received by staff or residents

● The home can demonstrate an appropriate risk assessment and implementation of its

COVID-safe visiting policy

● And finally there is no active outbreak of COVID-19 in the home

This decision will be reviewed at a minimum weekly and if there is any change to the advice

to allow care home visiting this will be communicated directly with care homes.

Our intention is to follow public health advice to determine when visits will return to normal, which means that as things currently stand, our initial estimate is that these restrictions may be in place for up to 12 weeks. 

We will continue to do our best to support residents to keep in touch with loved ones via other methods, such as phone and video calls, letters or emails in the short term.

New care enquiries

We are still accepting admissions, though there is a strict protocol pre-admission and those looking for care should contact our care support team at 020 3744 0853


We may still be recruiting for the home.  If you are scheduled for an interview for this home, please contact the person who arranged your interview for further details.

Guidelines for approved visits

While we will do everything we can to maintain this information, please call the home before you set out for your visit, just in case anything has changed. This information should be considered in conjunction with information about the virus from Public Health England.

Remember that those visiting relatives in the home will need prior agreement from the home manager to do so, and this will only be granted in exceptional circumstances.  It is likely that your visit will be limited to the bedroom of your loved one to limit contact with other residents.

Do not visit if you are feeling unwell

If you currently feel even a little poorly, particularly if you have flu-like symptoms including coughs, raised temperature or shortness of breath, please do not visit the home for at least 14 days.

Do not visit if you have been to an affected area

If you have been abroad to one of the areas affected by coronavirus, or have been in close contact with someone who may have been exposed to the virus, please do not visit the home.  Health England is maintaining a live list of these affected areas.

During your visit

If you are still planning a visit due to exceptional circumstances, it is important that you take every measure to do so safely.

Wash your hands

Please wash your hands carefully (following NHS Guidance) before travelling to the home.  As soon as you arrive in the home please wash your hands again and use the hand sanitisers that are by the front door and at the entrance to each suite.  

Health checks

When you arrive, our home teams will confirm your visit with the home manager and will ask you a few questions about your health and any contact with possible sources of the coronavirus before you come into the home.

Temperature checks

We have introduced temperature checks upon arrival at the home to ensure any visitors are not running a fever and unintentionally bringing the virus into the home.  These are done via an ear thermometer which is the most quick, accurate and hygienic approach available.  If you have any concerns about undergoing a temperature check, please call the home before you set out to visit.


While tissues are available in the home, please bring a supply with you in case you sneeze, cough or find your nose is running. Please use each tissue once and dispose of it carefully using the catch it, bin it, kill it principle.

If you have any questions please do not hesitate to contact the home manager in the normal way.

Risk assessments

Covid-19 risk assessment.pdf

Covid-19 risk assessment 2.pdf

Covid-19 risk assessment 3.pdf

Covid-19 risk assessment 4.pdf

Covid-19 risk assessment 5.pdf

Hairdresser risk assessment.pdf

healthcare or contractor risk assessment.pdf

office staff moving between sites risk assessment.pdf